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Liga Inan Hotline: On Call Support to Health Providers in Timor-Leste

Aug 5, 2016

By Sarah Meyanathan and Olinda Baptista, HAI staff

The Liga Inan hotline was launched in February 2016 and provides remote support to health providers. Designed by Catalpa International and staffed by HAI, the hotline focuses on basic trouble shooting and monitors program performance.

The Liga Inan program uses mobile technology to strengthen communication between health providers and pregnant women. Women are enrolled into the program at their first antenatal care visit and begin receiving twice weekly text messages. Liga Inan also facilitates two-way communication between health staff and pregnant women.

Each week, the hotline handles a volume of 90 calls from health providers across five municipalities. Providers call about various issues such as problems registering a mother into the program, if they are out of phone credit or problems with the phone (e.g. phone not charging).


“I like working with the Liga Inan hotline because we can respond to health provider concerns quickly and let them get back to their important work. This is much faster than going out and doing a field visit. It’s great that providers feel comfortable calling the hotline and if we can’t resolve their problem on the call, we notify them once it has been fixed “, said Juliao Soares, hotline staff.

HAI still carries out field support visits when necessary as face to face connections are still important to relationships between providers and program staff, but the majority of smaller technical issues are now resolved by a simple phone call.

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Our Mission

Our mission is to promote policies and support programs that strengthen government primary health care and foster social, economic, and health equity for all. Our vision is a just world that promotes health and well-being, including universal access to quality health care.

Our History

Health Alliance International began in 1987 as a US-based international solidarity organization committed to supporting the public sector provision of health care for all.  Over 35 years, HAI conducted programs in 17 countries, with flagship programs in Mozambique, Côte d'Ivoire, and Timor-Leste.

Our Evolution

In line with HAI’s commitment to support and strengthen local public health leadership, as of October 2021, HAI fully transitioned global operations and active programs to locally-based, locally-led NGOs. Learn more about this shift toward local autonomy and equity in global health.

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